Mochi Health is a telehealth platform specializing in obesity medicine and GLP-1 weight loss treatments. If you're a Mochi Health patient, this guide will help you access your patient portal, manage your account, and troubleshoot common login issues.
How to Log In to Mochi Health
Visit the Patient Portal
Go to patient.joymochi.com or joymochi.com and click the "Login" or "Patient Portal" button.
Enter Your Credentials
Use the email address you registered with and your password. This is the same email you used when signing up for Mochi Health.
Complete Verification
You may be asked to verify your identity via email or SMS. Check your inbox or phone for a verification code and enter it when prompted.
Accessing Mochi Health on Different Devices
- Open any web browser (Chrome, Safari, Firefox, Edge)
- Navigate to patient.joymochi.com
- Best experience for video consultations
- Use Safari (iPhone) or Chrome (Android)
- Mobile-responsive portal works on all devices
- Convenient for messaging and checking updates
What You Can Do in the Mochi Health Portal
Once logged in, you'll have access to a variety of features to manage your weight loss treatment:
Account Management
- View and update personal information
- Manage payment methods
- Update shipping address
- View billing history
Medical Care
- Message your care team
- Schedule appointments
- Track prescription status
- Request refills
Troubleshooting Login Issues
- Click the "Forgot Password" link on the login page
- Enter the email address associated with your account
- Check your email for a password reset link
- Create a new password (use at least 8 characters with a mix of letters and numbers)
- Log in with your new password
- • Check your spam/junk folder for emails
- • Ensure your phone number is correct in your profile
- • Wait a few minutes—sometimes codes are delayed
- • Try requesting a new code
- • Contact Mochi Health support if issues persist
If you've attempted to log in too many times with incorrect credentials, your account may be temporarily locked for security. Wait 15-30 minutes before trying again, or contact Mochi Health support to unlock your account.
Mochi Health Contact Information
If you're having trouble accessing your account or have questions about your treatment, Mochi Health's support team can help:
- Website: joymochi.com
- Patient Portal: patient.joymochi.com
- Support: Available through the patient portal messaging system
Security Tip
Always make sure you're on the official Mochi Health website (joymochi.com) before entering your login credentials. Bookmark the patient portal for quick and safe access. Never share your password with anyone.
Not a Mochi Health Patient Yet?
If you're interested in starting GLP-1 weight loss treatment with Mochi Health, you can learn more about their services and sign up on their website. They offer comprehensive obesity medicine care with board-certified specialists.
Want to compare Mochi Health with other providers? Check out our complete Mochi Health review or browse our full list of provider reviews to find the best option for your needs.