Heally is a telehealth provider offering FDA-approved Zepbound and Mounjaro on a self-pay basis, with a free doctor consultation and no membership or subscription fees.
Overview
The compounded GLP-1 market exists largely because brand-name pricing was unreachable. Heally sits in the middle: it prescribes only the FDA-approved brand-name products, Zepbound and Mounjaro, but prices them on a self-pay basis starting at $299 a month, with no insurance required.
The consultation is free and there are no membership or subscription fees, so the price you see is the medication price rather than a base rate with add-ons. Medication ships within 24 to 48 hours of approval in temperature-controlled packaging, which matters because tirzepatide requires cold storage.
Heally's published eligibility criteria are notably specific: a BMI of 30 or higher, or 27 or higher with hypertension, type 2 diabetes, sleep apnea or high cholesterol; a type 2 diabetes diagnosis for Mounjaro; no personal or family history of medullary thyroid carcinoma or MEN 2 syndrome; age 18 or over; and comfort with weekly self-injection and cold storage. That last criterion is a practical detail most providers skip.
Heally at a Glance
| Detail | What Heally Publishes |
|---|---|
| Type of company | Telehealth provider for brand-name GLP-1 medications |
| Medications | Zepbound (tirzepatide) and Mounjaro (tirzepatide) |
| Formulation | FDA-approved brand-name only; no compounded versions |
| Starting price | $299 per month |
| Consultation | Free doctor consultation included |
| Membership fee | None |
| Shipping | 24 to 48 hours after approval, temperature-controlled |
Medications Offered
- Brand-name Zepbound (tirzepatide), FDA-approved for weight loss
- Brand-name Mounjaro (tirzepatide), FDA-approved for type 2 diabetes
- No compounded semaglutide or compounded tirzepatide
- No brand-name semaglutide products listed on the tirzepatide page
Brand-Name or Compounded?
Brand-name only. Heally lists Zepbound and Mounjaro, both FDA-approved tirzepatide products from Eli Lilly, and does not mention compounded versions. That gives you regulatory certainty about what you are receiving, at a price above the compounded market.
Consultation Process
Free consultation
Book a free doctor consultation, where a licensed clinician reviews your medical history.
Eligibility assessment
The clinician checks you against Heally's published criteria, including BMI, comorbidities and contraindications.
Prescription issued
If appropriate, a prescription for Zepbound or Mounjaro is issued on a self-pay basis.
Fast delivery
Medication ships to your home within 24 to 48 hours in temperature-controlled packaging.
Eligibility
- BMI of 30 or higher, or 27 or higher with hypertension, type 2 diabetes, sleep apnea or high cholesterol
- A type 2 diabetes diagnosis is required for Mounjaro specifically
- No personal or family history of medullary thyroid carcinoma or MEN 2 syndrome
- Aged 18 or over
- Comfortable with weekly self-injection and cold storage of medication
Provider Involvement and Lab Requirements
Provider Involvement
Board-certified physicians and licensed clinicians provide care by telehealth, with a free consultation reviewing your medical history before any prescription is issued. Ongoing follow-up cadence is not published.
Lab Requirements
Heally does not detail lab requirements. The free consultation includes review of your medical history, but whether bloodwork is ordered is not published. Ask directly, particularly if you have not had a recent metabolic panel.
Pharmacy Fulfillment and Shipping
Pharmacy Fulfillment
Because Heally prescribes FDA-approved brand-name products, medication comes through standard pharmacy channels rather than a compounding pharmacy. Specific fulfilment partners are not named.
Shipping Frequency
Medication ships directly to your home within 24 to 48 hours of approval, in temperature-controlled packaging. Tirzepatide requires refrigeration, so the cold chain matters here.
Support Services
- Free doctor consultation before any charge
- Board-certified physicians and licensed clinicians
- Temperature-controlled shipping within 24 to 48 hours
- No membership or subscription fees
- Coaching and dietitian support are not published as included
Pricing
Heally publishes a self-pay starting price with the consultation included and no membership fee layered on top.
| Plan or Medication | Published Price | What It Covers |
|---|---|---|
| Brand-name tirzepatide | Starting at $299 per month | Zepbound or Mounjaro on a self-pay basis |
| Doctor consultation | Free | Included before any medication charge |
| Membership or subscription | None | Heally publishes no membership or subscription fees |
| Shipping | Included | 24 to 48 hours in temperature-controlled packaging |
Pricing reflects what Heally published at the time of review and can change without notice. Confirm current pricing directly with the provider before enrolling.
Membership Fees
None. Heally states that no membership or subscription fees are required, and that the doctor consultation is free. The published price is for medication.
Medication Fees
Medication starts at $299 per month for brand-name Zepbound or Mounjaro on a self-pay basis. This is above compounded pricing but reflects that you are receiving the FDA-approved product.
Cancellation and Refund Policy
Cancellation
Heally does not publish a cancellation policy. Because there is no membership or subscription, there should be no recurring charge to cancel, but confirm before ordering.
Refunds
No refund policy is stated on the page. Ask for the written terms before ordering, particularly regarding dispensed medication.
Insurance, HSA and FSA
Insurance
Heally states that no insurance is needed for the self-pay option, and that insurance coverage varies by plan with eligibility discussed at the consultation. This is primarily a self-pay service.
HSA / FSA
Heally does not mention HSA or FSA eligibility. Prescription medication is generally an eligible expense; confirm with your plan administrator and keep receipts.
For a fuller explanation of how these accounts work with GLP-1 care, see our GLP-1 insurance, HSA and FSA guide.
Who Heally May Be Best For
- You want FDA-approved tirzepatide rather than a compounded version
- You want a free consultation before committing any money
- You want no membership or subscription fees
- You value fast, temperature-controlled shipping
- You have type 2 diabetes and need Mounjaro specifically
- $299 a month is above compounded market pricing
- No compounded fallback if the price is a barrier
- States served are not specified
- Lab requirements are not detailed
- Cancellation and refund terms are not published
Alternatives to Consider
LillyDirect
Manufacturer-direct Zepbound with published self-pay pricing from $299.
Klinic
Brand-name-only telehealth that bills insurance across all 50 states.
Precision Telemed
Compounded tirzepatide at a flat rate if the brand-name price is a barrier.
CoreAge Rx
Our top-rated pick for compounded value with a full support package.
You can also compare the whole field in our GLP-1 provider comparison and best online GLP-1 providers roundups.
Frequently Asked Questions
Is Heally's medication compounded?
No. Heally lists brand-name Zepbound and Mounjaro, both FDA-approved tirzepatide products from Eli Lilly. It does not offer compounded versions.
How much does Heally cost?
Brand-name tirzepatide is published starting at $299 per month on a self-pay basis, with a free doctor consultation and no membership or subscription fees.
Do I need insurance to use Heally?
No. Heally states no insurance is needed for its self-pay option, though insurance coverage varies by plan and can be discussed at the consultation.
What is the difference between Zepbound and Mounjaro?
Both are tirzepatide. Zepbound is FDA-approved for chronic weight management, while Mounjaro is approved for type 2 diabetes. Heally requires a type 2 diabetes diagnosis for Mounjaro specifically.
Who is not eligible?
Heally publishes exclusions for a personal or family history of medullary thyroid carcinoma or MEN 2 syndrome. Eligibility requires a BMI of 30 or higher, or 27 or higher with hypertension, type 2 diabetes, sleep apnea or high cholesterol, and being aged 18 or over.
How fast does the medication arrive?
Heally states medication ships within 24 to 48 hours of approval in temperature-controlled packaging, which matters because tirzepatide requires refrigeration.
Medical Disclaimer
This review is for general information only and is not medical advice, a diagnosis, or a treatment recommendation. GLP-1 medications are prescription drugs with real risks and contraindications. Only a licensed clinician who knows your history can decide whether any medication is appropriate for you. Never start, stop, or change a prescription based on this page. If you have a medical emergency, call 911.
Details on this page describe what Heally published at the time of review. Programs, pricing, pharmacy partners, and policies change; verify everything directly with the provider before enrolling. See our full medical disclaimer.
Date reviewed: August 24, 2026